Shipping policy

Thank you for shopping with Bone Appetit Barkery. Below you’ll find important information about how we process and ship your dog treats.

🐾 Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays).

You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has shipped.

Please note:

  • Processing time is separate from shipping time.

  • During peak seasons or promotions, processing times may be slightly extended.

📦 Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: [3–7 business days]

  • Expedited Shipping: [2–3 business days]

  • Local Delivery (if offered): [1–2 business days]

Delivery times are estimates and not guaranteed.

🚚 Shipping Carriers

We ship via trusted carriers such as:

  • USPS

  • UPS

  • FedEx

  • Canada Post

Carrier selection may vary depending on destination and shipping speed selected.

🐶 Perishable & Temperature-Sensitive Items

Because we sell edible dog treats:

  • Please ensure someone is available to receive your package.

  • We are not responsible for products left outside for extended periods.

  • In warm climates, we recommend selecting faster shipping options when available.

🌎 Domestic & International Shipping

Domestic Shipping: We currently ship within Canada and the United States

International Shipping (if applicable):

  • Customers are responsible for customs duties, taxes, and import fees.

  • Delivery times may vary due to customs processing.

  • We are not responsible for delays caused by customs.

📍 Incorrect Addresses

Please double-check your shipping address before completing your order.

We are not responsible for:

  • Orders shipped to incorrect addresses provided at checkout

  • Packages returned due to address errors

If a package is returned to us, additional shipping fees may apply for reshipment.

📦 Lost, Stolen, or Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide photos of the packaging and product

  • Include your order number

If a package is marked as delivered but you have not received it:

  • Check with neighbors or household members

  • Contact your local carrier

  • Then contact us for assistance

Once an order is marked delivered by the carrier, we are not responsible for lost or stolen packages.

❄️ Weather & Holiday Delays

Severe weather, holidays, and carrier delays may impact delivery times. We appreciate your patience during these circumstances.

📧 Contact Us

For shipping questions, please contact:

Email: jeanetterobitaille1981@gmail.com
Business Name: Bone Appetit Barkery